Hearing Loss and Deaf Friendly GP Practice Charter

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Hethersett Surgery is committed to meeting the needs of our patients who have hearing loss or are Deaf.

We will achieve this by:

  • Making sure our staff have completed Hearing Loss Awareness Training and appoint a member of our team to act as a Hearing Loss Champion.
  • Improving the ways that we communicate with you – helping you to contact us in several ways including online.
  • Offering a BSL interpreter if a face-to-face appointment is required, when an appointment is requested through our receptionist.
  • Making sure you can request via our online consultation system or website a British Sign Language interpreter being present if a face-to-face appointment is required.
  • Making sure that when we meet with you that we look at you directly and speak clearly to help you understand what is being said.
  • Using technology that makes it easier for you when visiting the surgery.
  • Making sure our records show that you have hearing loss or are Deaf and what your preferred methods of communication are.
  • Recognising the impact that hearing loss can have on your mental wellbeing and letting you know where you can get support for this.